MSZ Contact Centre Toll free on 5600 Airtel/MTN

Our contact centre a key enabler to our MSI 2030 strategy

• It helps us increase our reach and impact, connecting clients with safe access points and ensuring continuum of care
• It helps improve client experience, driving word of mouth referrals in turn helping us generate more service income for the commercial Sales and Clinics channels
• It is a rich source of actionable insights, which we use to drive our operations and become even more efficient
• Increases our reach among marginalised groups, connecting them with safe access points and ensuring continuum of care for clients after mobile teams leave.
• Improves client experience and drives word of mouth referrals, connecting clients that can afford to pay with MSZ services
• Supports safe self-management of SRH, ensuring we deliver a continuum of care.
• Makes MSZ an attractive partner to governments and private health insurers.
• Provides opportunities to align our strengths and service proposition with partners at a global, national and community level to increase access and catalyse change.
• Is leveraging technology better to meet clients needs, provide actionable insights